Refund policy

We have a 30-day return policy for eligible physical products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original materials, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@cooperwellnesscenter.com. Returns must be sent to: Cooper Wellness Center, 3604 N McColl Rd Ste A, McAllen, TX 78501, United States.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Return shipping costs may be deducted from your refund unless the item arrived damaged, defective, or incorrect.

Damages and issues
Please inspect your order when it arrives and contact us immediately if it is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Digital products, downloadable materials, services already delivered, gift cards, and opened or used physical products cannot be returned. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to receive a replacement is to return the eligible item you have and, once the return is accepted, make a separate purchase.

Refunds
We will notify you after we receive and inspect your return. If approved, your refund will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, contact support@cooperwellnesscenter.com.